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Cancellation Policy

Because I value both your time and mine, should you need to cancel or reschedule your appointment at Calyx Health no less than 48 hours notice is required to organise this. Your appointment time is reserved exclusively for you. When you book an appointment, that time is removed from availability for other clients, and preparation is undertaken to ensure you receive the best possible care. I understand that life happens and sometimes appointments need to change. Please provide at least 48 hours' notice if you need to cancel or reschedule your appointment. Cancellations or rescheduling requests made with less than 48 hours' notice will incur a $50 cancellation fee. This fee applies to: - Late cancellations - Missed appointments - Appointments forgotten or not attended - Last-minute rescheduling requests within the 48-hour timeframe Please note that this fee is not a charge for care you have not received. It is an administration fee that acknowledges the time reserved for you, the preparation involved, and the impact of late changes on a small business. If you need to make changes to your appointment, please contact me as soon as possible by email or text message. Thank you for respecting this policy and helping me continue to provide quality care to all clients. By booking your appointment with Calyx Health you agree to the Terms of Use are explained here: https://www.calyxhealth.nz/terms-of-use.

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